Member Relations Associate

Coast360 Federal Credit Union; Tamuning (GU); On-site; USD 36,000 - 48,000; Full time

Job summary

Coast360 Federal Credit Union seeks a dependable Member Relations Associate to deliver exceptional service to members in person and by phone, handling a variety of teller, account, and member-relations tasks. The role includes processing deposits, withdrawals, loan payments, and other transactions while ensuring accuracy and compliance with policies.

The ideal candidate has strong communication, interpersonal, and organizational skills, and a commitment to excellent member service.

Qualifications

• Excellent communication and customer service abilities.
• Ability to explain products and services clearly to members.
• Accurate and confidential handling of financial information.

Responsibilities

• Greet and assist members in person and by phone.
• Process deposits, withdrawals, and other transactions accurately.
• Assist with account openings, maintenance, and service changes.
• Explain products and services and recommend appropriate solutions.
• Review loan applications and collect required documentation.
• Process ACH, wire transfers, and other account requests.
• Maintain records and follow cash-handling and security procedures.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Cash handling

Team player

Attention to detail

Education

High school diploma or GED

Job description

We are seeking a dependable and member-focused Member Relations Associate to provide exceptional service and support a variety of teller, account, and member relations functions. This position assists members with transactions, account maintenance, product and service inquiries, and basic lending needs while ensuring accuracy and compliance with established policies and procedures.The ideal candidate is a professional with strong communication, interpersonal, and organizational skills who enjoys working directly with members and providing knowledgeable, efficient service.Key Responsibilities:Greets, assists, and directs members, guests, and visitorsProcesses deposits, withdrawals, loan payments, transfers, cashier’s checks, account updates, and other member transactionsAssists with account openings, maintenance, closures, and service changesExplains credit union products and services and recommends appropriate solutions based on member needsReviews consumer loan applications and assists applicants with required documentationProcesses ACH, wire transfers, stop payments, payroll deductions, and other account requestsResolves routine member questions and account issues and coordinates with other departments as neededMaintains accurate records and follows established cash-handling, security, and operational proceduresProvides professional, responsive member service in person and by telephonePerforms other duties as assignedHigh school diploma or GED requiredOne (1) year of related administrative, customer service, cash handling, or financial services experience; or equivalent combination of education and experienceStrong communication, interpersonal, organizational, and problem-solving skillsAbility to accurately process transactions and handle confidential financial informationAbility to work effectively in a team environment and manage multiple responsibilitiesCommitment to exceptional member service and professional conduct