Member Relations Advisor I

Centra Credit Union; Columbus, Northern (IN, KY); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Interpreting differential

Job summary

Centra Credit Union in Columbus, Indiana, is hiring a full-time Relationship Representative I at our 46 West Branch. You will welcome and engage Members, perform transactions with high accuracy, and explain financial solutions to meet their goals.

This role includes outbound Member outreach, account maintenance, and a learning path to progress from Representative I to III. Starting wage is $21.88 per hour, with a comprehensive benefits package.

Qualifications

• High School Diploma or GED required or better.
• 1–3 years of related experience.

Responsibilities

• Creates value by actively engaging Members during account transactions while educating and advising on Credit Union products and services.
• Performs Member account maintenance, telephonic outbound calling to Members and engage in outreach activities to build Member relationships while promoting products and services.
• Proactively engages with Members in problem solving for their financial needs and goals.
• Engages in required Learning Path for continued development and growth and obtains Centra certification.

Skills

Outbound calling

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Centra Credit Union in Columbus, Indiana, is hiring a full-time Relationship Representative I at our 46 West Branch. You will welcome and engage Members, perform transactions with high accuracy, and explain financial solutions to meet their goals.

This role includes outbound Member outreach, account maintenance, and a learning path to progress from Representative I to III. Starting wage is $21.88 per hour, with a comprehensive benefits package.