Member & Provider Services Manager — Healthcare Operations

Independent Living Systems, llc; San Francisco (CA); Vor Ort; USD 72.000 - 125.000; Vollzeit

Zusammenfassung

Independent Living Systems is seeking a Manager, Member & Provider Services in San Francisco, CA. The role oversees the contact center operations that support members and providers, ensuring timely, accurate, and empathetic service.

You will mentor staff and collaborate with health plan clients to ensure compliance and high-quality outcomes. The position requires a Bachelor’s degree in healthcare administration or related field, 5+ years in member/provider services with supervisory experience,

Qualifikationen

• Experience leading a contact center team and driving performance
• Strong understanding of HIPAA and patient data confidentiality
• Ability to analyze metrics and improve service quality

Aufgaben

• Lead daily contact center operations for members and providers
• Recruit, train, and develop staff for high performance
• Ensure regulatory compliance and timely resolution of inquiries

Kenntnisse

Leadership

Customer service management

HIPAA compliance

Ausbildung

Bachelor’s degree in Healthcare Administration, Business, or related field

Master’s degree in Healthcare Administration, Public Health, or MBA

Tools

CRM software

Jobbeschreibung

Independent Living Systems is seeking a Manager, Member & Provider Services in San Francisco, CA. The role oversees the contact center operations that support members and providers, ensuring timely, accurate, and empathetic service.

You will mentor staff and collaborate with health plan clients to ensure compliance and high-quality outcomes. The position requires a Bachelor’s degree in healthcare administration or related field, 5+ years in member/provider services with supervisory experience,