Member of Technical Staff, Infrastructure Engineer

Pallet; New York (NY); On-site; USD 200,000 - 265,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Life Insurance

Accidental Insurance

Equity

401k

Learning stipend

Commuter benefits

Uber stipend

Remote office stipend

Catered lunches

Onboarding trip

Company offsites

Job summary

Pallet seeks an Senior Member of Technical Staff, Infrastructure Engineer, to own scaling of our AI-driven physical-economy platform. You join early, work with the founding engineers, and shape the infrastructure that powers our cloud and on-prem deployments.

You’ll tackle complex reliability and performance challenges in a fast-paced, hands-on environment. We value pragmatic, proven technology, strong ownership, and collaboration with teams across San Francisco, New York, and London offices.

Qualifications

• 5+ years in infrastructure, platform, or SRE roles.
• Depth in at least one area: databases, distributed systems, cloud infrastructure, observability, or application frameworks.
• Grounding decisions in evidence: SLOs, capacity planning, bottlenecks, reliability.
• Nice to have: TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, Datadog.

Responsibilities

• Scale to millions of AI agent runs per day; address capacity, performance, and reliability.
• Make platform portable across clouds and on-prem environments.
• Handle complex enterprise integration: identity, private networking, cert-based auth, data residency.
• Own observability and incident response; ensure no repeat issues.
• Improve developer productivity with fast local development, CI, deployments, and production debugging.

Skills

Infra / SRE experience

Databases

Distributed systems

Cloud infrastructure

Observability

Tools

TypeScript

PostgreSQL

Redis

Google Cloud

OpenTelemetry

Datadog

Job description

Senior Member of Technical Staff, Infrastructure Engineer

San Francisco or New York City

About Pallet

Pallet is building AI Agents to transform the physical economy - a $12 trillion global industry. We've raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we've achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down - from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time and integrate directly with customer systems.

As companies across the physical economy look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep supply chain expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company powering the physical economy.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.

$200,000 - $265,000 Full-time / Onsite (5 days/week)

You could be an Infrastructure Engineer anywhere. Why us?

• Join a well-funded, high-growth startup on the path to IPO ($50M raised, 700% revenue growth in 2 years, targeting a $6T market)
• Work directly with the founding engineers who built and still own all of Pallet's infrastructure
• Help transform a massive, overlooked industry and own the systems that make it possible.

About the opportunity

Pallet builds AI that runs the physical economy. Freight, warehousing, logistics: the work that actually moves goods around the world. Two-thirds of it still runs on spreadsheets and tribal knowledge, and we're replacing that with agents that do the real work. The best supply chain teams on the planet already run on us, and they're pushing us to scale faster than almost anyone our size.

That's what this role is about. Infrastructure is the thing standing between us and the next order of magnitude, and we're going all in on it. This person takes on our hardest scaling and reliability problems and owns them outright and sets the technical direction for how Pallet runs at scale.

It's about as close to a founding infra role as you'll find at a company that’s already past the risky part. High stakes, real ownership, and a straight line from your work to the business.

Why this role is different

• You're one of the first infra hires, so you'll have huge scope and real ownership.
• We're pragmatic, lean toward boring, proven technology, and trust engineers to use their judgment.
• The people here are good. That's the part that’s hard to fake, so come meet the team and see.

How you will make an impact

• Help us scale to millions of AI agent runs per day, solving the capacity, performance, and reliability challenges that come with it.
• Make our platform portable across clouds and on-prem customer environments.
• Work through complex enterprise integration requirements, including identity, private networking, certificate-based authentication, and data residency.
• Own observability and incident response, from alerting and on-call to post-mortems, and make sure the same thing doesn't break twice.
• Improve developer productivity by making local development, CI, deployments, and production debugging fast and dependable.

Preferred experience

• 5+ years in infrastructure, platform, or SRE roles, ideally at a company or team you joined early and helped scale. Depth and judgment matter more to us than the exact years of experience.
• Real depth in at least one area: databases, distributed systems, cloud infrastructure, observability, or application frameworks and runtimes. We value hard-earned production scars over buzzwords.
• A track record of grounding decisions in evidence: setting SLOs, prioritizing performance work, planning capacity, finding bottlenecks, and understanding where systems break.
• Nice to have: some experience with our stack of TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, and Datadog.

We move fast, and we'll keep you informed at every stage of the process.

Interview Process

• Chat with Recruiter - 30 mins
• Chat with HM/Technical Screen - 60 mins
• Final Interview - 3-4 hours
• Brief Background Check and Reference Check

Please note: The interview process may vary or shift depending on the role and circumstances.

Compensation

The estimated salary range for this role is $200,000 - $265,000, depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and opportunities for growth. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.

Pallet is proud to be an Equal Employment Opportunity and Afficiantive Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We invest in our people the same way we invest in our product: seriously.

• Health, Vision, and Dental benefits
• Life Insurance and Accidental Insurance
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Commuter benefits for Bay Area employees
• Uber ride stipend if you ever have to work late in the office
• Remote office home stipend to get you comfy in your space
• Daily catered lunches provided
• Onboarding trip to San Francisco HQ if you work remotely
• Annual Company Offsites; our last one was in Palm Springs CA

Workplace Policy

We are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to one of our offices for their first week to onboard and meet the team, and we cover the full trip.

Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us.

Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Pallet's Candidate Privacy Notice here .

Accommodations

Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at [e-mail] .