Member Lifecycle Transformation Director

Alignment Healthcare USA, LLC in; Orange (CA); On-site; USD 130,000 - 195,000; Full time

Job summary

Alignment Health seeks a Member Lifecycle Director - Transformation to define and execute strategy to improve member operations across acquisition, onboarding, engagement, service, retention, and renewal.

You will partner across Operations, Clinical Services, Product, Marketing, Sales, Technology, Analytics, Quality, Compliance, Finance and market leadership to redesign processes, implement tech, and deliver measurable outcomes.

Qualifications

• Bachelor's degree in Healthcare Administration, Business or related field.
• MBA or MHA preferred.
• Experience leading technology-enabled transformation in healthcare.

Responsibilities

• Define and lead strategies to improve member operations across the lifecycle.
• Partner with senior leaders across functions to redesign processes and enable technology.
• Establish KPIs and drive measurable business outcomes.
• Lead governance and investment prioritization for transformation initiatives.

Skills

Strategy leadership

Cross-functional leadership

Data analytics

Executive communication

Healthcare operations

Education

Bachelor's degree in Healthcare Administration or Business

MBA / MHA (preferred)

Job description

Alignment Health seeks a Member Lifecycle Director - Transformation to define and execute strategy to improve member operations across acquisition, onboarding, engagement, service, retention, and renewal.

You will partner across Operations, Clinical Services, Product, Marketing, Sales, Technology, Analytics, Quality, Compliance, Finance and market leadership to redesign processes, implement tech, and deliver measurable outcomes.