Member Growth & Engagement Manager

True Talent Solutions Partners; New York (NY); Híbrido; USD 155.000 - 185.000; Jornada completa

Descripción de la vacante

True Talent Solutions Partners in New York, NY is seeking a Senior Product Manager to optimize how members discover and complete visits within a healthcare provider network. You will collaborate across product, operations, data, and outreach to identify friction in the member journey and translate insights into measurable improvements in engagement and conversion.

You will own metrics for activation and visit completion, analyze conversion data, and work with marketing automation and CRM tools.

Formación

• At least 4 years in product management or growth shipping products and measuring results.
• Consumer-facing product experience owning usage, activation, engagement, or conversion metrics.
• Strong quantitative skills and ability to interpret conversion data.
• Experience collaborating across teams and influencing decisions without direct authority.
• Familiarity with SQL and product analytics tools (Mixpanel or Amplitude), CRM or marketing automation, survey tools, and data visualization.
• Healthcare or health insurance experience is beneficial.

Responsabilidades

• Own and improve the rate of members who choose a provider and complete their first visit.
• Find and address friction across scheduling, communications, provider information, and handoffs between product experiences.
• Manage post-visit feedback collection, including satisfaction and access measures, response rates, and data quality.
• Share member feedback with product, operations, data, and outreach partners to inform decisions and follow-up campaigns.
• Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.
• Evaluate new outreach channels, including AI-supported approaches, to improve member engagement and visit completion.

Conocimientos

Product management

Growth

Data analysis

SQL

Mixpanel

Amplitude

CRM

Marketing automation

Surveys

Data visualization

Herramientas

Mixpanel

Amplitude

CRM tools

Survey tools

Data viz tools

Descripción del empleo

About the Role

Help improve how members discover and complete visits through a healthcare provider network. You will work across product, operations, data, and outreach to identify friction in the member journey and turn insights into measurable improvements in engagement and conversion.

What You’ll Do

• Own and improve the rate of members who choose a provider and complete their first visit.

• Find and address friction across scheduling, communications, provider information, and handoffs between product experiences.

• Manage post-visit feedback collection, including satisfaction and access measures, response rates, and data quality.

• Share member feedback with product, operations, data, and outreach partners to inform decisions and follow-up campaigns.

• Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.

• Evaluate new outreach channels, including AI-supported approaches, to improve member engagement and visit completion.

What We’re Looking For

• At least 4 years of experience in product management, growth, or a closely related role, with a record of shipping products and measuring results.

• Consumer-facing product experience, ideally with ownership of usage, activation, engagement, or conversion metrics.

• Strong quantitative skills, including the ability to interpret conversion data and work with structured data.

• Experience collaborating across teams and influencing decisions without direct authority.

• Familiarity with SQL, product analytics tools such as Mixpanel or Amplitude, CRM or marketing automation, survey tools, and data visualization.

• Healthcare, health insurance, or consumer health experience is beneficial.

Compensation & Benefits

Annual salary range: $155,000 to $185,000 USD. Visa sponsorship is not available.

Location

Hybrid role based in New York, New York, with at least two days per week in the office.