Member-Focused Teller & Service Specialist

OnPoint Community Credit Union; Tualatin, Northern (OR, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

In-store differential

Job summary

OnPoint Community Credit Union in Oregon seeks a Teller to be the welcoming face for members and non-members, handling routine transactions and suggesting products and services to meet financial needs.

This role emphasizes delivering exceptional service, accurate documentation of transactions, cash handling, and cross-selling, with a starting pay of $22 per hour and an in-store differential for locations inside Fred Meyer or Safeway.

Qualifications

• High School graduate or GED required.
• 6–12 months Teller experience in financial institution, retail, or cash-handling customer service.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services.

Skills

Coordinate multiple tasks

Teamwork and independent work

Cash handling and math

Customer service excellence

Compliance awareness

Education

High School diploma or GED

Tools

Basic computer skills

Job description

OnPoint Community Credit Union in Oregon seeks a Teller to be the welcoming face for members and non-members, handling routine transactions and suggesting products and services to meet financial needs.

This role emphasizes delivering exceptional service, accurate documentation of transactions, cash handling, and cross-selling, with a starting pay of $22 per hour and an in-store differential for locations inside Fred Meyer or Safeway.