Member-Focused Financial Services Specialist

MSU Federal Credit Union; Lansing (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Company-paid health premiums

Dental insurance

Vision insurance

Life insurance

Long-term disability premium

PTO 26 days

Job summary

MSU Federal Credit Union is seeking a Financial Services Specialist to provide superior member experience, review each member’s financial position, and recommend tailored solutions. You will engage in cross-selling products and ensure accurate processing of transactions to support a high standard of service.

This on-site role covers East Lansing and Union Branches, with a 40-hour schedule, including Saturdays on a rotating basis, and comprehensive benefits including health premiums and

Qualifications

• High school diploma, GED or equivalent.

Responsibilities

• Actively listen to uncover member financial needs, analyze their profile, and recommend tailored solutions while cross‑selling products and services.
• Identify and sell products, provide personalized financial education to enhance member experience, and achieve goals.
• Ensure accurate processing of member transactions in alignment with procedures and maintain high service standards.

Education

High school diploma, GED or equivalent

Job description

MSU Federal Credit Union is seeking a Financial Services Specialist to provide superior member experience, review each member’s financial position, and recommend tailored solutions. You will engage in cross-selling products and ensure accurate processing of transactions to support a high standard of service.

This on-site role covers East Lansing and Union Branches, with a 40-hour schedule, including Saturdays on a rotating basis, and comprehensive benefits including health premiums and