Member-First Teller & Financial Guidance

Telhio Credit Union; Cincinnati (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision coverage

Life insurance

Disability insurance

401(k) with 6% match

Paid holidays and vacation

Job summary

Telhio Credit Union in Hamilton, OH is seeking a Full-Time Teller to act as the friendly face of the credit union. The teller handles a variety of personal and business transactions, informs members about Telhio products, and works to provide exceptional service from the lobby or drive-through.

Work hours are 9am-6pm Monday through Friday with rotating Saturdays 9am-1pm, totaling 40 hours per week. Strong communication, accuracy, and product knowledge are essential, with opportunities for growth

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years experience in a cash handling role is preferred.
• Less than 1 year experience in member/customer service is preferred.
• Effective oral and written communication skills.
• Strong organizational skills and high accuracy in transactions.
• Proficient in Microsoft Office and standard office machines.
• Demonstrates teamwork and professionalism.
• Ability to build strong member relationships and provide financial guidance.
• Background check including credit, drug screen, bondability, and criminal history is required.

Responsibilities

• Process all member and non-member transactions accurately and efficiently (cash withdrawals, deposits, loan payments).
• Inform members about products, services, and current promotions.
• Cross-sell Telhio products by assessing needs and directing to appropriate staff.
• Refer members to Relationship or Senior Bankers for further discovery sessions.
• Maintain strong relationships with members and protect confidentiality.
• Balance cash drawers and adhere to security procedures.
• Assist in audits and participate in all required controls.
• Perform other duties as assigned by supervisors.

Skills

Cash handling

Customer service

Communication

Team attitude

Relationship building

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Computer terminal

Calculator/Adding machine

Job description

Telhio Credit Union in Hamilton, OH is seeking a Full-Time Teller to act as the friendly face of the credit union. The teller handles a variety of personal and business transactions, informs members about Telhio products, and works to provide exceptional service from the lobby or drive-through.

Work hours are 9am-6pm Monday through Friday with rotating Saturdays 9am-1pm, totaling 40 hours per week. Strong communication, accuracy, and product knowledge are essential, with opportunities for growth