Member-First Retail Service Associate — Weekly Pay

BJ's Wholesale Club, Inc.; Seekonk (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable Health Benef</

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members to perform merchandise protection procedures, monitor entrances and provide superior member service. Team Members carry out assigned duties, support club policies, and strive for flawless execution with honesty and integrity, keeping the member at the heart of every action.

We aim to maintain a safe, positive environment for members and staff, working together with collaboration and respect while embracing urgency and agility in daily tasks.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Job description

BJ’s Wholesale Club is seeking team members to perform merchandise protection procedures, monitor entrances and provide superior member service. Team Members carry out assigned duties, support club policies, and strive for flawless execution with honesty and integrity, keeping the member at the heart of every action.

We aim to maintain a safe, positive environment for members and staff, working together with collaboration and respect while embracing urgency and agility in daily tasks.