Member-First Fitness Specialist & Orientation Expert

Arch Amenities Group; Washington (District of Columbia); On-site; USD 36,000 - 44,000; Full time

Job summary

Arch Amenities Group is seeking a Fitness Attendant to supervise the fitness center, onboard new members, and maintain a clean, safe, and welcoming environment while delivering outstanding customer service.

Responsibilities include equipment upkeep, member orientations, exercise guidance, and prompt resolution of guest concerns. The role requires reliability, teamwork, and adherence to posted hours, including evenings and weekends.

Qualifications

• Set up and clean fitness equipment and facility areas.
• Perform member orientations.
• Collaborate with members to write exercise prescriptions.
• Greet guests and explain programs and activities.
• Provide guidance on equipment usage.
• Report and resolve guest complaints professionally.
• Maintain attendance records and ensure rules compliance.
• Monitor safety and cleanliness of front desk and surrounding areas.
• Attend meetings and trainings.
• Maintain punctuality and adhere to work hours, including evenings, weekends, and holidays.
• Meet regularly with supervisor to review duties and performance.
• Perform additional duties as assigned.

Responsibilities

• Set up, maintain, and clean all fitness equipment and facility areas.
• Perform fitness assessments and orientations for new members.
• Work with members and medically qualified members to write exercise prescriptions.
• Greet guests, explain programs and activities, and provide guidance on equipment usage.
• Report and resolve guest complaints promptly and professionally.
• Maintain accurate attendance records and ensure compliance with all rules and regulations.
• Monitor the safety and cleanliness of the front desk and surrounding areas.
• Attend all required meetings and trainings.
• Maintain punctuality and adhere to scheduled work hours, including evenings, weekends, and holidays.
• Meet regularly with supervisor to review duties and performance.
• Perform additional duties as assigned.

Job description

Arch Amenities Group is seeking a Fitness Attendant to supervise the fitness center, onboard new members, and maintain a clean, safe, and welcoming environment while delivering outstanding customer service.

Responsibilities include equipment upkeep, member orientations, exercise guidance, and prompt resolution of guest concerns. The role requires reliability, teamwork, and adherence to posted hours, including evenings and weekends.