Member Experience Teller I

CapEd Credit Union; Nampa (ID); On-site; USD 22,000 - 29,000; Full time

Job summary

CapEd Credit Union in South Nampa, Idaho is seeking a Teller I to help members with financial inquiries and transactions, while promoting credit union products and services. The role focuses on delivering excellent member experiences and accurate cash handling.

The position requires 1 month to 1 year of related experience and a high school diploma or GED. Pay is hourly at $18.67 with potential for growth based on performance and tenure.

Qualifications

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED.

Responsibilities

• Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and account maintenance while actively listening to and inquiring about members needs with the objective of providing the ultimate member experience and value-added solutions.
• Resolves member inquires with a focus on our Brand Promise while utilizing and adhering to company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Balances cash, checks and conducts daily transactions with minimal errors.
• Maintains knowledge of all credit union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Education

High school diploma or GED

Job description

CapEd Credit Union in South Nampa, Idaho is seeking a Teller I to help members with financial inquiries and transactions, while promoting credit union products and services. The role focuses on delivering excellent member experiences and accurate cash handling.

The position requires 1 month to 1 year of related experience and a high school diploma or GED. Pay is hourly at $18.67 with potential for growth based on performance and tenure.