Member Experience Teller

Summit Credit Union; Muskego (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

401(k) with employer match

Paid time off

Paid holidays and wellness-focused

Job summary

Summit Credit Union in Muskego, WI is seeking a Member Service Teller to be the friendly first contact for members and to deliver confident guidance on everyday financial tasks.

You will handle in-person transactions, answer questions, and connect members with appropriate teammates to help with saving, loans, and home buying. This role emphasizes accuracy, service, and community focus.

Qualifications

• 1+ year of customer service or sales experience.
• A high school diploma or equivalent.
• Strong interpersonal and relationship-building skills.
• Solid judgment for problem-solving within established guidelines.
• Attention to detail and comfort with basic math.
• Familiarity with Microsoft Office.

Responsibilities

• Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their financial journey.
• Empower members through meaningful conversations, helping them feel heard and confident about their financial decisions.
• Ensure financial accuracy by completing transactions with precision—your attention to detail helps protect members’ financial well‑being.
• Spot opportunities that make members’ lives easier, referring them to teammates who can help them achieve goals like saving, buying a home, or managing everyday money tasks.
• Support the heartbeat of the branch by keeping daily operations running smoothly, ensuring seamless service for members.
• Represent Summit’s service philosophy in every interaction, building long‑term member relationships rooted in care, respect, and reliability.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Basic math

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summit Credit Union in Muskego, WI is seeking a Member Service Teller to be the friendly first contact for members and to deliver confident guidance on everyday financial tasks.

You will handle in-person transactions, answer questions, and connect members with appropriate teammates to help with saving, loans, and home buying. This role emphasizes accuracy, service, and community focus.