Member Experience & Team Operations Coordinator

BlueStar Resort & Golf; Bonney Lake (WA); In loco; USD 32.000 - 34.000; Tempo pieno

Descrizione del lavoro

BlueStar Resort & Golf manages Seven Summits Lodge within Trilogy at Tehaleh. We are seeking a Team & Membership Coordinator to handle team, member relations, retail and accounting functions for the property.

You will uphold HR protocols, manage enrollment, and ensure a hospitable, professional member experience. The role reports to the Club General Manager and requires excellent communication, empathy for members, and the ability to coordinate with multiple departments.

Competenze

• Associates degree or equivalent required.
• 1-3 years’ customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Able to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors.
• Desire to contribute to a productive work environment with a positive attitude.
• Must be self-motivated, follow directions, and work independently.
• Excellent verbal communication and customer service skills.
• Must demonstrate initiative and solve practical problems.
• Strong time management, organization and follow-up skills.
• Flexible schedule including evenings and weekends.
• Valid driver’s license may be required.

Mansioni

• Communicate core values and mission of BlueStar Resort & Golf.
• Maintain confidentiality of HR and business matters.
• Manage People Services hiring process from onboarding to termination.
• Onboard new team members and provide system access.
• Process bi-weekly payroll and benefits.
• Process workers’ compensation.
• Develop resources to improve workflows and standard procedures.
• Prepare daily reports for Central Services.
• Maintain effective team communication for smooth club operations.
• Handle member accounts receivable and monthly closing.

Conoscenze

Customer service

Hospitality

Verbal communication

Time management

Teamwork

Formazione

Associates degree or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

BlueStar Resort & Golf manages Seven Summits Lodge within Trilogy at Tehaleh. We are seeking a Team & Membership Coordinator to handle team, member relations, retail and accounting functions for the property.

You will uphold HR protocols, manage enrollment, and ensure a hospitable, professional member experience. The role reports to the Club General Manager and requires excellent communication, empathy for members, and the ability to coordinate with multiple departments.