Member Experience Team Member - Van Ness

Golds Gym DC Metro; Washington (District of Columbia); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Golds Gym DC Metro is seeking a Member Experience Team Member for the Van Ness location in Washington, DC. You will greet members, manage front desk operations, handle registrations, and support gym operations under supervision. Strong customer service and communication skills are essential.

The role involves answering calls, assisting guests, and coordinating with fitness staff. Physical stamina is required to stand for long periods and lift up to 25 lbs.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication skills (verbal, non-verbal, written).
• Able to multi-task and work a flexible schedule including holidays/weekends.
• Able to stand for extended periods and lift up to 25 lbs.
• Basic understanding of cash handling and accounting principles.

Responsabilités

• Greets members and guests promptly to provide a friendly entrance and exit.
• Provides security and control over the front door and retail area.
• Checks members in using proper procedures.
• Monitors check-ins and notifies supervisor of delinquent accounts.
• Registers guests and directs them to appropriate staff.
• Directs guests and appointments to the right fitness consultant promptly.
• Answers phones professionally using proper greeting techniques.
• Takes messages with caller details and returns calls as needed.
• Registers telephone inquiries and transfers calls to Fitness Consultants.
• Follows up on inquiries to ensure proper appointment booking.
• Responds to member requests, inquiries and concerns immediately.
• Maintains neat appearance and proper uniform with nametag.
• Distributes keys, towels and materials as needed.
• Reserves time for classes and gym activities.
• Processes retail and concession sales.
• Attends staff meetings as directed.
• Cleans and maintains the Member Experience area according to standards.
• Performs gym walk-throughs as logged.
• Follows opening/closing procedures per training manual.
• Logs maintenance concerns and safety issues.
• Notifies management of incidents requiring reports.
• Works scheduled shifts and adheres to attendance policies.
• Performs other duties as directed by management including light cleaning.

Connaissances

Customer service

Effective communication

Teamwork

Multi-tasking

Cash handling

Basic computer skills

Flexible schedule

Physical stamina

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Team Member - Van Ness

Van Ness, Washington, DC, US

5 days ago Requisition ID: 1225

Overall Scope: The Member Experience Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Assistant General Manager.

Major Responsibilities:

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the Member Experience Team Member area according to Company standards.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications and Requirements:

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct.
• Comply with all Gold’s Gym DC Metro policies and procedures