Front Desk Sales Associate

Gold's Gym; Oklahoma; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership

20% Employee Discount on clothing and

401k

Growth Opportunities Across Our Expans

Relocation assistance not provided

Job summary

Gold's Gym is seeking a Front Desk Associate to greet members and guests, manage check-ins, handle inquiries, and support daily gym operations. The role includes processing sales, assisting members, and ensuring a welcoming, organized front desk environment.

Strong customer service, communication skills, and the ability to multitask are essential. This on-site position requires flexibility to work holidays and weekends, with opportunities for growth within the growing Gold's Gym network.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with staff and members.
• Ability to communicate verbally, non-verbally and in writing.
• Understanding of basic accounting principles required.
• Understanding of basic cash processing procedures required.
• Functional computer skills required.

Responsibilities

• Greets members and guests with a timely, friendly entrance and departure.
• Provides security and control to the front door and retail area.
• Checks members in using proper procedures.
• Monitors check-ins and notifies supervisor of delinquencies.
• Registers guests into the gym with proper procedures.
• Directs guests and appointments to the appropriate fitness consultant.
• Answers and directs phone inquiries professionally.
• Handles telephone inquiries and records messages.
• Follows up on telephone inquiries to confirm bookings.
• Responds to member requests and concerns promptly.
• Maintains neat appearance and proper uniform with nametag.
• Distributes keys, towels and materials as needed.
• Processes retail and concession sales.
• Attends staff meetings and logs walk-throughs.
• Follows opening and closing procedures and safety rules.
• Reports maintenance concerns.
• Notifies management of incidents requiring reports.
• Performs light cleaning and other duties as directed.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Cash handling

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• 401k
• Growth Opportunities Across Our Expanding Gold's Gym Network
• **RELOCATION ASSISTANCE IS NOT PROVIDED**

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold's Gym Vision, Mission, Values and code of conduct

Gold's Gym complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources- [e-mail]

Gold's Gym is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents and abilities and reward your every success.