Member Experience Team Member

The Little Gym of West Boylston and Westborough; Westborough (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

A community-focused children's gym is seeking a Member Experience Team Member to manage lobby operations during weekends. This role emphasizes outstanding communication and relationship-building skills with members. Responsibilities include guest check-ins, lobby announcements, and sales communications, all while ensuring a welcoming atmosphere. Ideal candidates enjoy teamwork and possess strong organizational and multitasking abilities. Join us to make a positive impact on children's confidence and community relationships!

Qualifications

• Experience in a customer service role required.
• Outgoing nature and relationship-building skills essential.
• Strong verbal and written communication skills needed.
• Organizational skills and attention to detail are critical.

Responsibilities

• Manage lobby operations during peak weekend hours.
• Greet and check-in guests, provide class updates.
• Conduct sales calls and manage inquiries.
• Create 'Wow' moments for members.
• Greet first-time guests and provide a world-class introduction.
• Explain benefits of The Little Gym program to members and potential members.
• Create memorable moments and build long-lasting relationships.
• Use The Little Gym proprietary systems per procedures.
• Ensure all accounts are up to date with payments.
• Assist coaches with class management as needed.
• Additional duties as assigned.

Skills

Customer service experience

Outgoing personality

Great communication skills

Organizational skills

Computer savvy

Ability to multi-task

Teamwork

Tools

CRM software

Job description

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Life’s too short to not work someplace awesome! The Member Experience Team Member will manage our busy lobby operations during peak weekend business hours and provide our members with outstanding communication and support. This individual will become one of the “faces and voices” of The Little Gym on the weekends.

Key responsibilities include:

• Develop a thorough understanding of The Little Gym philosophy and programs
• Open the door for every guest, greet them by name, and check them in for class
• Give lobby announcements to parents, updating them on class themes, key milestones, and gym updates
• Conduct daily sales calls, texts and emails as well as respond to incoming inquiries and requests
• Greet introductory, first‑time guests and provide a world‑class intro experience
• Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members
• Create “Wow” moments for our members and build long‑lasting relationships
• Utilize the TLG proprietary systems in accordance with processes and procedures
• Ensure all accounts are up to date with payments
• Assist coaches with class management as needed
• Additional responsibilities as needed

You’d fit in here if…

• You have experience in a customer service role
• You are outgoing and love to build relationships
• You have great communication skills, both verbal and written
• You have no problem giving announcements to a lobby full of guests
• You have superior organizational skills and are extremely detail oriented
• You are Computer Savvy and can learn new systems quickly
• You can multi‑task in an EXTREMELY busy environment
• You are not afraid to pick up the phone, build relationships and sell our amazing program
• You love working within a team
• You are a kid magnet and love giving high 5’s
• You are flexible and able to quickly adapt in a changing environment

Schedule

• This position is Saturday and Sundays from 7:30am‑2:00pm
• Additional shifts may be available for the right fit overtime

You may think we’re awesome because…

• Kids walk out of our classes more confident than when they walked in every single day.
• We take our fun pretty seriously but also take the role we play in our community and with each child we meet seriously. The relationships you’ll build here will last a lifetime.
• We have an amazing team, that we value tremendously! We like to work‑hard and play‑hard.