Member Experience Specialist - Gym & Wellness

24 Hour Fitness; Fullerton (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Medical and dental coverage

Paid time off

Employee Resource Groups

Discounts on products and personal培训

Job summary

24 Hour Fitness in Fullerton, CA seeks a Sales & Service Associate focused on welcoming new members and guiding them through the start of their fitness journey. Build genuine relationships by listening to goals and recommending personalized solutions to support overall fitness success.

The role blends customer service with sales, aiming for a positive, motivating member experience and on-the-spot onboarding to the club’s offerings. Training provided; flexible full-time availability required.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members and guests; answer questions and resolve concerns.
• Keep gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming and informative sales/service experience to all visitors.
• Assist in onboarding new members and connecting them with fitness offerings.
• Occasional Kids' Club responsibilities at locations that include Kids' Club.

Skills

Retail sales

Customer service

Communication

Team player

Relationship building

Job description

24 Hour Fitness in Fullerton, CA seeks a Sales & Service Associate focused on welcoming new members and guiding them through the start of their fitness journey. Build genuine relationships by listening to goals and recommending personalized solutions to support overall fitness success.

The role blends customer service with sales, aiming for a positive, motivating member experience and on-the-spot onboarding to the club’s offerings. Training provided; flexible full-time availability required.