Member Experience Specialist — Growth, PTO & Flexible Evenings

Planet Fitness; La Plata (MD); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in La Plata, MD 20646 for a part-time schedule. Starting at $15 per hour, you must be available Monday–Friday 3pm–11pm with weekend availability if needed.

Responsibilities include handling member inquiries, greeting and signing up new members, logging amenities, and promoting fitness classes while keeping the club clean and safe.

Qualifications

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Phone support

Friendly communication

Education

High school diploma/GED

Job description

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in La Plata, MD 20646 for a part-time schedule. Starting at $15 per hour, you must be available Monday–Friday 3pm–11pm with weekend availability if needed.

Responsibilities include handling member inquiries, greeting and signing up new members, logging amenities, and promoting fitness classes while keeping the club clean and safe.