Member Experience Specialist (Frontline & Tech Support)

Walmart; Champaign (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Sam's Club #8197 in Champaign, IL is hiring for multiple positions. You will provide member service, maintain the checkout area, and help customers with purchases and returns.

The role also involves promoting Sam's Club products, guiding members on self-service technology, following safety standards, and assisting with training and program rollouts. This position may require varying shifts and is based at the Champaign location.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Promotes Sam's Club products and services and assists with self-service technology.
• Follows safety standards and conducts safety sweeps.
• Assists with training of Frontline Services associates on processes and procedures.
• Zones, arranges, and organizes merchandise; helps with stocking and security.
• Completes tasks by coordinating with managers, co-workers, customers, and partners.

Job description

Sam's Club #8197 in Champaign, IL is hiring for multiple positions. You will provide member service, maintain the checkout area, and help customers with purchases and returns.

The role also involves promoting Sam's Club products, guiding members on self-service technology, following safety standards, and assisting with training and program rollouts. This position may require varying shifts and is based at the Champaign location.