Member Experience Specialist

Walmart; Wichita (KS); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club Wichita is hiring a front-end associate to provide member service, maintain the checkout area, resolve member issues, and assist with self-service technology. The hourly wage range is $17.00 to $25.00, and shifts may vary.

You will process purchases, handle payments, returns, refunds and exchanges, follow safety standards, and help with merchandising and training of new team members. This role emphasizes customer service, integrity, and teamwork in a fast-paced retail environment.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.
• Must be able to work varied shifts.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns.
• Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology.
• Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns.
• Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Assists with training of Member Frontline services associates on company processes and procedures. Teaches new technology and tool functionality.

Skills

Retail experience

Cash register

Mobile apps

Job description

Sam's Club Wichita is hiring a front-end associate to provide member service, maintain the checkout area, resolve member issues, and assist with self-service technology. The hourly wage range is $17.00 to $25.00, and shifts may vary.

You will process purchases, handle payments, returns, refunds and exchanges, follow safety standards, and help with merchandising and training of new team members. This role emphasizes customer service, integrity, and teamwork in a fast-paced retail environment.