Member Experience Specialist – Banking

Shell Federal Credit Union; Deer Park (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Shell Federal Credit Union in Deer Park, TX is seeking a MAC Representative to provide exceptional member service through various communication channels. The ideal candidate will have a welcoming demeanor and a strong knowledge of credit union products.

Responsibilities include assisting members with account inquiries and financial service needs while ensuring confidentiality and adherence to policies. Flexibility for working rotating Saturdays and effective communication skills are essential for success in this role.

Qualifications

• One to two years of similar or related experience.
• Must be flexible with schedule and able to work rotating Saturdays.
• Ability to communicate professionally both verbally and in writing.

Responsibilities

• Provide exceptional member service in response to member needs.
• Authenticate each caller to maintain member confidentiality.
• Assist members with financial service needs and account inquiries.

Skills

Professional verbal communication skills

Ability to work well in a high call volume environment

Knowledge of credit union products and services

Welcoming and helpful demeanor

Ability to communicate effectively

Education

High school diploma or general education degree (GED)

Job description

Shell Federal Credit Union in Deer Park, TX is seeking a MAC Representative to provide exceptional member service through various communication channels. The ideal candidate will have a welcoming demeanor and a strong knowledge of credit union products.

Responsibilities include assisting members with account inquiries and financial service needs while ensuring confidentiality and adherence to policies. Flexibility for working rotating Saturdays and effective communication skills are essential for success in this role.