Member Experience & Solutions Specialist

Pimafederal; Gilbert (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Short-term disability

Long-term disability

Employee assistance program

401(k) with company match

Paid holidays

Tuition Reimbursement

On-site wellness program

On-site car repair service

Job summary

Pima Federal Credit Union in Gilbert, AZ is hiring a full-time Member Service Representative to deliver exceptional service, promote products, and support members from greeting to resolution. The role blends teller duties with account openings, loan interactions, and sales goals, demanding accuracy, integrity, and teamwork in a community-focused environment.

The position emphasizes customer care, product knowledge, and adaptability across branches, with competitive benefits and opportunities for

Qualifications

• High school diploma or equivalent.
• 1 year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities.
• Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel.
• Exceptional customer service skills.
• Ability to offer solutions that meet our members' needs; flexible to travel to other branches on occasion.

Responsibilities

• Process teller transactions, opens and closes accounts, solves problems, updates member information.
• Conduct loan application interviews, process loan applications, funds loans, and present loan disclosures.
• Steps into the teller line to process banking transactions accurately and maintain a balanced cash drawer.
• Achieve individual and team sales goals and stay up-to-date on credit union products and services.

Skills

Customer service

Sales experience

Cash handling

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Symitar (Episys)

Microsoft Office

Word

Excel

Job description

Pima Federal Credit Union in Gilbert, AZ is hiring a full-time Member Service Representative to deliver exceptional service, promote products, and support members from greeting to resolution. The role blends teller duties with account openings, loan interactions, and sales goals, demanding accuracy, integrity, and teamwork in a community-focused environment.

The position emphasizes customer care, product knowledge, and adaptability across branches, with competitive benefits and opportunities for