Member Experience & Sales Specialist

BJ's Wholesale Club, Inc.; Manchester (NH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Manchester, NH, is seeking a friendly, results-driven member services professional to execute acquisition, renewals, and cross-selling of membership programs. You will handle returns, exchanges, and general customer inquiries, delivering outstanding service and upholding GOLD standards while collaborating with a team focused on a positive member experience.

This role emphasizes speed, accuracy, teamwork, and a commitment to affordable health benefits and growth

Qualifications

• Prior frontline customer service or sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills and computer proficiency.

Responsibilities

• Promotes membership value and programs to drive acquisition and retention.
• Converts potential members and sells membership products with energy.
• Delivers superior customer service for inquiries, returns, and exchanges.
• Supports club policies, maintains accurate signage, and works as a team.

Skills

Front line customer service

Sales experience

Goal oriented

Basic math skills

Computer literacy

Tools

POS system

Computer applications

Job description

BJ’s Wholesale Club in Manchester, NH, is seeking a friendly, results-driven member services professional to execute acquisition, renewals, and cross-selling of membership programs. You will handle returns, exchanges, and general customer inquiries, delivering outstanding service and upholding GOLD standards while collaborating with a team focused on a positive member experience.

This role emphasizes speed, accuracy, teamwork, and a commitment to affordable health benefits and growth