Member Experience Sales Associate - Wallingford

Orangetheory Fitness | Afterburn Coaching; Seattle (WA); Hybrid; USD 23,866 - 33,992; Part time

Benefits offered by this job

Opportunities for advancement

Workout for free

Casual/Fitness dress-code

Flexible schedule

401K Plan

Dental and vision insurance

Potential PTO benefits and medical insurance

Job summary

A leading fitness company in Seattle is looking for dedicated team members to enhance member experiences. Responsibilities include ensuring member satisfaction, promoting fitness, and providing exceptional service. Candidates should be passionate about fitness, have strong interpersonal skills, and possess customer service experience. Opportunities include flexible scheduling and various benefits, emphasizing growth and inclusivity in a vibrant environment.

Qualifications

• 1+ years of related experience in a similar role.
• Exceptional interpersonal skills and customer service-focused.
• Positive, genuine, and passionate about helping others.

Responsibilities

• Ensure maximum member satisfaction.
• Promote fitness enthusiasm through member assistance.
• Deliver exceptional sales and service experience.

Skills

Customer service focused

Interpersonal skills

Self-motivated

Passionate about fitness

Job description

Overview

We Work Hard so Others Can Live More. We’re on the lookout for high caliber results‑driven team members to join the Orangetheory Fitness Afterburn Coaching Team!

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while consistently meeting and/or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.

Day‑to‑day Activities

• Cultivating genuine, experience‑focused connections with members and guests, including but not limited to answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status.
• Ensuring a friendly, helpful, and inclusive experience for all members and guests.
• Delivering an exceptional and versatile sales and service experience to all members and guests—generating inspiration that leads to fitness goal pursuit with our community.
• Demonstrating a commitment to ensuring a safe and clean studio environment for members and guests.

Qualifications

• Positive, genuine, and passionate – self‑motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well‑being of others.
• Possess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuably.
• You have 1+ years of related experience in a similar role.

Pay

$21.00/Hour

Job Type

Variable Hour Employee – Part‑time & Full‑time hours available

Hours per week

20‑40, 25 or more preferred

Benefits & Perks

• Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long term career opportunities.
• WORKOUT FOR FREE!
• Casual/Fitness Dress‑code
• Flexible schedule
• 401K Plan
• Dental and vision insurance plans
• Other benefits to include supplemental insurance plans such as hospital, indemnity, and critical illness
• Potential for PTO benefits and medical insurance after initial measurement period

Diversity Commitment Statement

The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance.

E‑Verify Participation

• Afterburn participates in the federal government's E‑Verify Program
• E‑Verify Participation
• Right to Work

Disclaimers

This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.

Equal Employment Opportunity

• Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
• EEO is the Law
• EEO is the Law supplement
• Afterburn is an Employment‑at‑Will Employer