Member Experience Sales Associate - West Seattle

Orangetheory Fitness | Afterburn Coaching; Seattle (WA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Opportunities for advancement

Free workouts

Flexible schedule

401(k) plan

Dental and vision insurance

Job summary

Orangetheory Fitness | Afterburn Coaching in Seattle is seeking enthusiastic team members focused on enhancing the member experience. This role involves engaging with members, providing exceptional service, and promoting the OTF brand.

Ideal candidates will have a passion for fitness and customer care, with at least 1 year of relevant experience, and will enjoy both part-time and full-time hours.

The position offers competitive pay, benefits such as 401(k) plans, and opportunities for career advancement.

Qualifications

• 1+ years of related experience in a similar role.
• Positive and genuine demeanor with eagerness to learn.
• Exceptional interpersonal skills and commitment to customer service.

Responsibilities

• Ensure maximum member experience satisfaction.
• Assist new members in starting their fitness journey.
• Maintain a safe and clean studio environment.

Skills

Interpersonal skills

Customer service focus

Self-motivation

Job description

Overview

We’re looking for high caliber, results‑driven team members to join the Orangetheory Fitness Afterburn Coaching Team. At Orangetheory Fitness, our heartbeat is to deliver proven fitness results for a healthier world. We’re passionate about the ability for all people, regardless of age, shape, size, or ability, to be successful and achieve life‑changing results.

Do you have a go‑getter mentality and a customer‑care mindset? Do you want a role with money‑earning potential and a dynamic, game‑changing team and organization? If you answered yes, we want you.

Key Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while meeting and/or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.

Day‑to‑Day Duties

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience that inspires membership engagement.
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.

Qualifications

• Positive, genuine, and passionate – self‑motivated, eager to learn, enjoy interacting, and sincerely care about the well‑being of others.
• Exceptional interpersonal skills and customer‑service focus with a willingness to go above and beyond, and eager to develop and contribute valuably.
• Have 1+ years of related experience in a similar role.

Compensation

Pay: $21.00/Hour

Job Type

Variable hour employee – part‑time and full‑time hours available. Hours per week: 20‑40; 25 or more preferred.

Benefits & Perks

• Opportunities for advancement and long‑term career opportunities.
• Workout for free.
• Casual/fashion fit dress code.
• Flexible schedule.
• 401(k) plan.
• Dental and vision insurance plans.
• Supplemental insurance (hospital, indemnity, critical illness).
• Potential for PTO benefits and medical insurance after an initial measurement period.

Diversity Commitment Statement

The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences.

EEO Statement

• Afterburn participates in the federal government’s E‑Verify Program.
• Afterburn provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.
• Afterburn is an Employment‑at‑Will Employer.