Member Experience Sales Associate - Fairfield

Orangetheory Fitness; Cypress (CA); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Opportunities for advancement

Workout for free

Casual/Fitness Dress-code

401K Plan

Dental and vision insurance plans

Potential for PTO benefits and medical insurance

Job summary

A leading fitness franchise in Cypress, California, is seeking motivated individuals to join the Afterburn Coaching Team. Responsibilities include building connections with members, delivering exceptional service, and promoting enthusiasm for fitness. Ideal candidates are positive, customer-focused, and have at least one year of experience in a similar role. This role offers both part-time and full-time opportunities with benefits like free workouts, a 401K plan, and growth potential.

Qualifications

• 1+ years of experience in a customer service or related role.
• Passionate about fitness and helping others.
• Eager to learn and self-motivated.

Responsibilities

• Cultivate connections with members and guests.
• Ensure a friendly and inclusive environment.
• Deliver exceptional sales and service experiences.
• Maintain a safe and clean studio environment.

Skills

Customer service skills

Interpersonal skills

Motivation to help others

Dedication to member satisfaction

Job description

We’re on the lookout for high caliber results-driven team members to join the Orangetheory Fitness Afterburn Coaching Team!

At Orangetheory Fitness, our heartbeat is to deliver proven fitness results for a healthier world. We’re passionate about the ability for all people, regardless of age, shape, size, or ability to be successful and achieve life-changing results.

Do you have a go getter, get it done and make a difference outlook? Do you have customer-care-I want to help others live better-way about you? Do you like having money earning potential in your hands? Do you want to be a part of a dynamic, game changing team and organization?

If you answered yes, yes, yes, and YES, then we want YOU on our team!

You’re a great fit for this role because you are motivated to:

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while consistently meeting and/or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.

Your day-to-day will be spent:

• Cultivating genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status.
• Ensuring a friendly, helpful, and inclusive experience for all members and guests.
• Delivering an exceptional and versatile sales and service experience to all members and guests– generating inspiration that leads to fitness goal pursuit with our community.
• Demonstrating a commitment to ensuring a safe and clean studio environment for members and guests.

We’re ready for YOU to join our team if you are:

• Positive, genuine, and passionate – self-motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well‑being of others.
• Possess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuably.
• You have 1+ years of related experience in a similar role.

Pay

$14.00/Hour

Job Type

Variable Hour Employee – Part-time & Full-time hours available

Hours per week

20-40, 25 or more preferred

Benefits

• Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long term career opportunities.
• WORKOUT FOR FREE!
• Casual/Fitness Dress-code
• 401K Plan
• Dental and vision insurance plans
• Other benefits to include supplemental insurance plans such as hospital, indemnity, and critical illness
• Potential for PTO benefits and medical insurance after initial measurement period

Diversity Commitment Statement

"The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance."

Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.

EEO Statement

• Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
  • EEO is the Law
  • EEO is the Law supplement
• Afterburn is an Employment-at-Will Employer