Member Experience & Relations Coordinator

Arcis Golf; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Golf privileges

Merchandise discounts

Growth opportunities

Team culture

Job summary

Cowboys Golf Club in Grapevine, TX is seeking a dedicated Member Relations Coordinator to serve as the primary contact for our members and prospects. You will blend customer service, event coordination, and administrative support to foster satisfaction and retention at a premier NFL-themed golf club.

Responsibilities include onboarding new members, managing records and communications, planning events with golf and F&B teams, and supporting membership sales.

Qualifications

• 1-3 years experience in member services, hospitality, or related field.
• Strong interpersonal and communication skills with a hospitality focus.
• Proven ability to manage multiple priorities and events simultaneously.
• Comfortable with CRM systems and Microsoft Office.

Responsibilities

• Be the welcoming, knowledgeable contact for current and prospective members.
• Oversee new member onboarding, including welcome communications and orientation.
• Maintain accurate member records, renewals, and status changes.
• Plan and coordinate member events, clinics, socials, and appreciation functions.
• Track engagement and address concerns; escalate when needed.
• Support membership sales by fielding inquiries and tours.
• Assist in producing member communications and Club updates.
• Gather member feedback to shape programming and standards.
• Coordinate with golf, dining, and events teams to ensure a seamless experience.
• Uphold the Club's hospitality culture in all interactions.

Skills

Interpersonal skills

Communication

Organization

Event coordination

Hospitality mindset

Weekend availability

Tools

CRM systems

Microsoft Office

Job description

Cowboys Golf Club in Grapevine, TX is seeking a dedicated Member Relations Coordinator to serve as the primary contact for our members and prospects. You will blend customer service, event coordination, and administrative support to foster satisfaction and retention at a premier NFL-themed golf club.

Responsibilities include onboarding new members, managing records and communications, planning events with golf and F&B teams, and supporting membership sales.