Member Relations Coorindator

arcis; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Golf privileges

Merchandise discounts

Growth opportunities within Arcis Golf

Job summary

Arcis Golf's Cowboys Golf Club in Grapevine, TX seeks a customer-oriented Member Relations Coordinator to welcome members, coordinate onboarding, and manage records. You will maintain member data, process renewals, and support daily operations with a focus on outstanding service.

You will plan events, assist in member communications, and partner with golf, dining, and events teams to deliver seamless, high-quality experiences for our membership.

Qualifications

• 1-3 years of experience in member services, hospitality, customer service, or a related field (private club or golf industry experience a plus)
• Strong interpersonal and communication skills, with a genuine passion for hospitality
• Highly organized with the ability to manage multiple priorities and events at once
• Comfortable with membership management software, CRM systems, and Microsoft Office
• Professional, positive demeanor with a member-first mindset
• Flexibility to work weekends, evenings, and Club events as needed
• Interest in golf or sports/entertainment hospitality preferred, but not required

Responsibilities

• Serve as a welcoming, knowledgeable point of contact for current and prospective members, in person, by phone, and by email
• Manage the new member onboarding process, including welcome communications, orientation, and account setup
• Maintain accurate member records and membership database, including billing, renewals, and status changes
• Plan and coordinate member events, clinics, socials, and appreciation functions in partnership with the golf and F&B teams
• Track member engagement and satisfaction, proactively addressing concerns and escalating issues as needed
• Support membership sales efforts by fielding inquiries, scheduling tours, and following up with leads
• Assist in producing member communications, including newsletters, event invitations, and Club updates
• Collect and report on member feedback to help shape Club programming and service standards
• Coordinate with golf operations, dining, and events departments to ensure a seamless member experience across all touchpoints
• Uphold the Club's brand standards and hospitality culture in every member interaction

Skills

Customer service

Hospitality

CRM systems

Microsoft Office

Organization

Tools

CRM software

Job description

Club Location:

Cowboys Golf Club - Grapevine, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Member Relations Coordinator

Cowboys Golf Club | Grapevine, TX

About Us

Cowboys Golf Club is the world's only NFL-themed golf club, set across 18 scenic holes in the rolling hills of Grapevine, Texas. Home to the Arcis Players' Membership, we deliver a one-of-a-kind experience that blends championship golf, rich tradition, and premium hospitality. We're looking for a Member Relations Coordinator who shares our passion for creating exceptional member experiences.

Position Summary

The Member Relations Coordinator serves as the primary point of contact for our membership, ensuring every member feels valued, informed, and engaged with the Club. This role blends customer service, event coordination, and administrative support to strengthen member satisfaction and retention.

Key Responsibilities

• Serve as a welcoming, knowledgeable point of contact for current and prospective members, in person, by phone, and by email
• Manage the new member onboarding process, including welcome communications, orientation, and account setup
• Maintain accurate member records and membership database, including billing, renewals, and status changes
• Plan and coordinate member events, clinics, socials, and appreciation functions in partnership with the golf and F&B teams
• Track member engagement and satisfaction, proactively addressing concerns and escalating issues as needed
• Support membership sales efforts by fielding inquiries, scheduling tours, and following up with leads
• Assist in producing member communications, including newsletters, event invitations, and Club updates
• Collect and report on member feedback to help shape Club programming and service standards
• Coordinate with golf operations, dining, and events departments to ensure a seamless member experience across all touchpoints
• Uphold the Club's brand standards and hospitality culture in every member interaction

Qualifications

• 1-3 years of experience in member services, hospitality, customer service, or a related field (private club or golf industry experience a plus)
• Strong interpersonal and communication skills, with a genuine passion for hospitality
• Highly organized with the ability to manage multiple priorities and events at once
• Comfortable with membership management software, CRM systems, and Microsoft Office
• Professional, positive demeanor with a member-first mindset
• Flexibility to work weekends, evenings, and Club events as needed
• Interest in golf or sports/entertainment hospitality preferred, but not required

What We Offer

• Competitive pay
• Golf privileges and merchandise discounts
• A dynamic, team-oriented culture at a one-of-a-kind club
• Opportunities for growth within Arcis Golf's network of clubs

Location

1600 Fairway Dr, Grapevine, TX 76051

Cowboys Golf Club is an equal opportunity employer.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.