Member Experience Manager

Fox Corporation; Los Angeles (CA); On-site; USD 102,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Fox Corporation, in partnership with Red Seat Ventures, is launching a premium live entertainment membership experience. We seek a Member Experience Manager to deliver high-touch service in arenas and stadiums, ensuring memorable experiences for members across our portfolio.

Reporting to the Director of Member Experience, you will manage reservations, tickets, and suite experiences, while collaborating with cross-functional teams to optimize engagement and retention.

Qualifications

• 5+ years in a member services or hospitality role.
• Experience with CRM systems and handling confidential data.
• Strong communication and interpersonal skills.
• Able to work cross-functionally in a fast-paced environment.
• Highly organized with attention to detail.

Responsibilities

• Use CRM and internal tools to assist members with run-of-show and issue resolution.
• Serve as primary contact to members across email, phone, text, and in person.
• Support weekly meetings to discuss member feedback and operations.
• Help Director design strategies to deepen relationships and increase retention.
• Monitor membership metrics and refine engagement based on data.

Skills

Customer service

Communication

Hospitality experience

Cross-functional collaboration

Attention to detail

Tools

CRM systems

Ticketing systems

Job description

OVERVIEW OF THE COMPANY

Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

Red Seat Ventures, in partnership with Fox Corporation, is launching a new membership-based business centered around premium live entertainment experiences. We are seeking Member Experience Managers in three markets to create memorable and unforgettable moments supporting members, ensuring high member satisfaction and retention.

Reporting to the Director of Member Experience, the Manager will play a critical role in ensuring a seamless and unforgettable experience for the membership in and out of our arenas and stadiums. This is a highly collaborative role ideal for an experienced hospitality professional with a private club background who thrives in a startup-style growth environment. Passion for delivering high touch, personalized service to discerning high net worth individuals in a professional manner is key to success in this role.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Utilize CRM, internal tools, and online systems to assist members in our club suites with operational run of show, issue solving, and delivering a high-touch membership experience.
• Engage with members via multiple touchpoints – email, phone, text, in person – as their primary point of contact to the Club; assisting them with making reservations, accessing tickets, and creating unforgettable experiences throughout the portfolio of club offerings.
• Assist and contribute to weekly meetings to discuss member feedback, operational insights, and any additional details relating to members or our events.
• Assist the Director in designing and implementing strategies that deepen member relationships, increase member satisfaction, and increase retention.
• Identify and monitor membership metrics (retention, satisfaction, membership usage, personal details) and continuously assist to refine engagement efforts based on insights, feedback, and data collected.
• Event-day hosting, including placing catering orders, welcoming members to the suite, assisting with navigating the space, recording any notable member key insights, and facilitating additional experiences as the Club adds them.
• As the membership scales, assist with building the framework for hiring, training and developing a team of Member Suite Specialists.

WHAT YOU WILL NEED

• 5+ years of experience in a member service role or hospitality space preferably at a private club or hotel space (e.g., country club or social club)
• Experience working in CRM systems, entering, managing and organizing confidential data
• Strong communication and interpersonal skills, with a high degree of empathy and poise
• Comfortable working cross-functionally in a fast-paced, growth-stage environment with little direction
• Organized, detail-oriented, and able to manage multiple engagement efforts simultaneously

NICE TO HAVE, BUT NOT A DEALBREAKER

• Experience in hospitality, luxury services, live entertainment, or event operations
• Experience working in startup environments or within new business incubation teams
• Familiarity with ticketing systems across a variety of venues and experiences
• Familiarity with operations procedures at a variety of venues, stadiums, and experiences

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $102,000.00-120,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.