Member Experience Lead

ACAC Greenville; Greenville (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

ACAC Greenville is seeking a Member Services Lead to support daily front desk operations during scheduled hours, acting as the shift leader and primary contact for members. You will implement the team schedule, mentor staff on shift, and uphold a consistently high level of member service.

The role partners with management but does not handle hiring, performance management, or budgeting. Strong customer service, scheduling, and communication skills are essential for success.

Qualifications

• High School diploma required.
• Prior customer service experience required.
• Lead or senior team member experience preferred.
• Strong interpersonal and problem-solving skills.
• Ability to remain calm and solution-oriented in a fast-paced environment.
• Strong organizational skills, particularly around scheduling and shift coordination.
• Proficient computer skills.

Responsibilities

• Serve as the shift leader on the front desk, ensuring smooth daily operations.
• Create and manage team schedules; ensure proper shift coverage and real-time adjustments.
• Provide on-the-floor guidance, support, and coaching to team members during shifts.
• Act as the first point of escalation for member questions, concerns, and service recovery.
• Model exceptional customer service and set the tone for the team.
• Assist with onboarding and training of new team members (in partnership with management).
• Monitor front desk operations and identify opportunities for improved efficiency and service.
• Communicate club updates, events, and expectations to team members.
• Maintain cleanliness and organization of the front desk and surrounding areas.
• Support club events and initiatives through front desk execution and member engagement.
• Maintain regularly scheduled hours on the desk, actively working scheduled shifts.
• Provide last minute shift coverage as required, up to a maximum of 40 hours per week.

Skills

Customer service

Leadership

Scheduling

Communication

Problem solving

Organization

Computer skills

Education

High School diploma

Tools

Microsoft Office

Job description

ACAC Greenville is seeking a Member Services Lead to support daily front desk operations during scheduled hours, acting as the shift leader and primary contact for members. You will implement the team schedule, mentor staff on shift, and uphold a consistently high level of member service.

The role partners with management but does not handle hiring, performance management, or budgeting. Strong customer service, scheduling, and communication skills are essential for success.