Member Experience & Gym Ops Lead

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Training & development

Job summary

An established industry player is seeking an Assistant Club Manager to enhance gym operations and ensure a 'Judgement Free' experience for members. This role involves supporting staff management, overseeing customer service, and maintaining a clean and welcoming environment. You'll play a crucial part in recruiting, training, and developing a high-performing team while also engaging with members to ensure their needs are met. If you're enthusiastic and passionate about fitness, this is a fantastic opportunity to grow in a vibrant and supportive atmosphere.

Qualifications

• Experience in customer service, preferably in the fitness industry.
• Solid supervisory and problem resolution skills required.

Responsibilities

• Assist in recruiting and training a high-performing staff.
• Ensure superior customer service and a welcoming atmosphere.

Skills

Customer Service Skills

Supervisory Skills

Problem Resolution Skills

Basic Computer Proficiency

Enthusiasm and Energy

Education

High School Diploma/GED

Tools

Microsoft Suite

Apple Software

Job description

An established industry player is seeking an Assistant Club Manager to enhance gym operations and ensure a 'Judgement Free' experience for members. This role involves supporting staff management, overseeing customer service, and maintaining a clean and welcoming environment. You'll play a crucial part in recruiting, training, and developing a high-performing team while also engaging with members to ensure their needs are met. If you're enthusiastic and passionate about fitness, this is a fantastic opportunity to grow in a vibrant and supportive atmosphere.