Member Experience & Front Desk Associate

Retrofitness, LLC; Jersey City (NJ); On-site; USD 12,398 - 27,552; Full time

Job summary

A local fitness company in Jersey City is seeking a Member Experience Associate who will greet members, resolve issues, and handle membership sales. Ideal candidates should have a passion for helping others and effective communication skills. The role involves ensuring a welcoming environment and may include selling merchandise. Compensation ranges from $9 to $20 per hour with potential for commission and bonuses.

Responsibilities

• Greet and check in members as they come in.
• Resolve customer issues effectively.
• Handle membership sales and retention.
• Follow up with prospects.
• Sell in-store merchandise.
• Ensure a safe and clean environment.
• Open and close the facility as scheduled.

Skills

Passion for helping others

Positive upbeat personality

Effective communication skills

Ability to multitask

Member experience orientation

Punctuality and responsibility

CPR/AED training preferred

Prior experience in retail or hospitality

Job description

A local fitness company in Jersey City is seeking a Member Experience Associate who will greet members, resolve issues, and handle membership sales. Ideal candidates should have a passion for helping others and effective communication skills. The role involves ensuring a welcoming environment and may include selling merchandise. Compensation ranges from $9 to $20 per hour with potential for commission and bonuses.