Member Experience & Financial Solutions Advisor

Royal-Credit-Union; Apple Valley (MN); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

5% 401k employer match

Paid family & sick leave

Vacation & sick time accruals

Tuition & student loan debt assistance

Pet insurance

Job summary

Royal Credit Union in Apple Valley, MN is seeking a Member Account Representative to provide exceptional member service, build lasting relationships, and promote Royal's financial products and digital services. This full-time, onsite role supports NPS initiatives while upholding Royal's core values.

Ideal candidates will have a High School Diploma or equivalent, customer service experience, strong communication skills, and the ability to explain financial solutions clearly.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Bondable upon hire.
• Strong interviewing, listening, and verbal/written communication skills.
• Ability to identify opportunities to recommend financial solutions.
• Ability to process complex financial transactions and ensure regulatory compliance.
• Ability to work in a fast-paced environment and meet goals.
• Ability to collaborate within a team.

Responsibilities

• Provide exceptional service to members and build rapport.
• Establish and maintain Member relationships and depository accounts.
• Promote Royal's financial products and digital services.
• Support NPS initiatives and uphold Royal's core values.
• Learn and become knowledgeable about Royal's products and services.

Skills

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

Tools

Digital banking tools

Social media platforms

Job description

Royal Credit Union in Apple Valley, MN is seeking a Member Account Representative to provide exceptional member service, build lasting relationships, and promote Royal's financial products and digital services. This full-time, onsite role supports NPS initiatives while upholding Royal's core values.

Ideal candidates will have a High School Diploma or equivalent, customer service experience, strong communication skills, and the ability to explain financial solutions clearly.