Member Experience & Solutions Specialist

Royal Credit Union; Eau Claire (WI); On-site; USD 57,451,000 - 64,357,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

5% 401k employer match

Paid family and sick leave

Vacation and sick time accruals

Tuition and student loan debt support

Pet insurance

Job summary

Royal Credit Union is seeking a Member Account Representative to engage Members, understand their financial goals, and recommend solutions that support their success — while upholding Royal’s values and commitment to service excellence. The role focuses on building Member relationships, opening business and consumer accounts, and promoting Royal’s suite of financial products and digital services.

You’ll contribute to the NPS program by delivering outstanding service in a fast-paced, onsite

Qualifications

• Demonstrated strong customer service and communication abilities.
• Ability to explain financial products clearly and address member needs.
• Experience handling multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional service to members by building rapport and engaging conversations.
• Establish and maintain Member relationships, including depository accounts and related products/services.
• Promote and sell Royal's financial products and digital services; support NPS initiatives.

Skills

Customer service

Communication

Interpersonal skills

Listening

Education

High School Diploma or equivalent

Job description

Royal Credit Union is seeking a Member Account Representative to engage Members, understand their financial goals, and recommend solutions that support their success — while upholding Royal’s values and commitment to service excellence. The role focuses on building Member relationships, opening business and consumer accounts, and promoting Royal’s suite of financial products and digital services.

You’ll contribute to the NPS program by delivering outstanding service in a fast-paced, onsite