Member Experience & Engagement Specialist

YMCA of Memphis & the Mid-South; Milan (TN); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading nonprofit organization in Milan, Tennessee, is seeking a part-time Membership Associate to deliver exceptional service to members and guests. This role involves promoting memberships, resolving concerns, and maintaining a clean environment. Candidates must be at least 18 years old, possess excellent interpersonal skills, and be ready to obtain CPR/AED and First Aid certifications within 30 days of hire. The work schedule varies based on operations, with most Y's open 7 days a week.

Qualifications

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Previous customer service, sales, or related experience required.

Responsibilities

• Delivers excellent service to members, guests, and program participants.
• Interviews and sells memberships to prospective members.
• Handles and resolves membership concerns.

Skills

Interpersonal skills

Problem solving

Customer service experience

Sales experience

Basic computer knowledge

Job description

A leading nonprofit organization in Milan, Tennessee, is seeking a part-time Membership Associate to deliver exceptional service to members and guests. This role involves promoting memberships, resolving concerns, and maintaining a clean environment. Candidates must be at least 18 years old, possess excellent interpersonal skills, and be ready to obtain CPR/AED and First Aid certifications within 30 days of hire. The work schedule varies based on operations, with most Y's open 7 days a week.