Member Experience & Engagement Coordinator

California Academy of Sciences; San Francisco (CA); Hybrid; USD 38,000 - 40,000; Full time

Job summary

The California Academy of Sciences in San Francisco is seeking a Member Engagement Coordinator to join our membership team. You will focus on direct member communications, on-floor activations, and coordinating member events both in-house and at external venues.

Reporting to the Senior Membership Manager, the role includes administrative duties, coordination with internal departments, and support for membership renewals.

Qualifications

• 1–2 years of administrative support, customer service, or event support experience.
• Proficient with Google Workspace (Docs, Sheets, Drive, Forms) or similar software.
• Experience working in a CRM database and a willingness to learn Tessitura.
• Knowledge and interest in the Academy and enthusiasm for the mission.
• Ability to work evenings and weekends as required.

Responsibilities

• Coordinate administrative tasks, including scheduling meetings and taking notes for events and membership activities.
• Respond to routine member inquiries and escalate complex issues as needed.
• Support membership creative assets, inventory, and data entry in Tessitura.
• Coordinate member communications and engage with members on-site and at events.
• Assist with event prep tasks, scheduling, staffing, and materials with internal partners.

Skills

Admin support

Customer service

Event support

Evening/weekend availability

Tools

Google Workspace

Tessitura CRM

Job description

The California Academy of Sciences in San Francisco is seeking a Member Engagement Coordinator to join our membership team. You will focus on direct member communications, on-floor activations, and coordinating member events both in-house and at external venues.

Reporting to the Senior Membership Manager, the role includes administrative duties, coordination with internal departments, and support for membership renewals.