Member Experience Coordinator

Gamma Phi Beta; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional to enhance member experiences. This role involves providing essential support to collegiate chapters and volunteers, ensuring smooth operations, and maintaining accurate records. You will engage with members through various communication channels, contribute to educational initiatives, and collaborate across teams to foster a positive environment. If you thrive in a dynamic setting and are passionate about supporting educational missions, this opportunity is perfect for you. Join a team that values your contributions and offers a comprehensive benefits package, including generous paid time off.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Sick Leave

Personal Days

Holidays

Winter Break

Life Insurance

Qualifications

• Bachelor's degree or equivalent experience in non-profit or administrative functions.
• Experience working with collegiate students preferred.

Responsibilities

• Provide administrative support to the Member Experience division.
• Assist chapters in maintaining accurate financial records and documentation.
• Support division initiatives with reports and presentations.

Skills

Verbal Communication

Written Communication

Time Management

Problem Solving

Customer Service

Analytical Thinking

Project Management

Education

Bachelor's Degree

Tools

iMIS

Top Class

Excel

Word

Outlook

Job description

Application Deadline: May 11, 2025

Summary
This position is primarily responsible for providing administrative support to the Member Experience division and member service support to collegiate chapters, members and volunteers.

Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

• Perform routine check-ins on chapter operations and good standing requirements and complete follow- up with collegiate chapter officers and volunteers, as necessary orrequested.
• Review and follow-up with collegiate chapter officers to ensure timely completion of educational requirements on Gamma Phi Beta’s learning management system, including but not limitedto Fidelity for Initiated Members, Fidelity for New Members and Officer 101 onlinelessons.
• Provide administrative support of annual initiatives, as directed, which may include the Fraternity/Sorority Experience Survey, the Order of the Crescent, organizational and chapter assessments, educational program assessments, etc.
• Review collegiate chapter rosters and communicate with collegiate chapter officers to ensure accuracy.
• Facilitate the documentation, tracking and communication of the international member discipline and member status changeprocesses.
• Assist chapters in maintaining accurate financial records, including providing support in archiving old memberrecords.
• Process membership resignationrequests.
• Provide day to day support for division initiatives including preparing reports, presentations or other resource documents.
• Provide member service support to members via phone andemail.
• Maintain collegiate chapterfiles.
• Provide support in data entry and records management in the database.
• Collaborate cross-organizationally to support Member Experiencefunctions.

Education and/or Experience

Bachelor’s degree; or equivalent combination of education and experience supporting non-profit, educational or administrative functions.

Computer Skills

To perform this job successfully, an individual should have working knowledge of: Internet software; membership database software (iMIS); learning management software (Top Class); spreadsheet software (Excel); word processing software (Word); electronic mail software (Outlook); and network systems and hardware.

Other Skills, Abilities and Qualifications

• Understanding of higher education and working with collegestudents.
• Fraternity or sorority membershippreferred.
• Professional, friendly, customer-service orientedmanner.
• Excellent command of verbal and writtencommunication.
• Excellent time management skills, including project management, problem solving, multi-tasking and managing competingpriorities.
• Effective work practices under pressure while meeting all applicabledeadlines.
• Familiarity with membership databasesdesired.
• Strong analytical thinking, decision-making and interpersonalskills.
• High-level of organization, including attention to detail andfollow-through.
• Self-starter, efficient, reliable and possess the ability to work in a teamenvironment.
• Willing to travel periodically for in-person meetings, asdirected.

Business Related Contacts

International Headquarters staff, Sorority members, collegiate officers, alumnae officers and volunteers.

Location

This position is eligible for remote employment.

Benefits and Compensation

Compensation is commensurate with experience, education and work location. The hiring pay range for this role is $21.00-22.50/hour. Gamma Phi Beta offers a full benefits package with an excellent paid time off package that includes 12 days of vacation plus sick time, personal days,holidays and two weeks of additional paid time off over the office’s winter break. Benefits include health, life, disability, vision and dental insurance coverage and participation in Gamma Phi Beta’s 401(k) plan after a year of eligible service.