Member Experience Coordinator

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Generous 401k w/ company match

Free AAA Plus Membership

HSA dollars

Free AAA Plus Membership

Job summary

A leading membership organization in Indiana is seeking a Member Experience Coordinator to ensure data integrity and efficient processing of membership records. This role involves managing incoming mail, providing internal support, and responding to web-related inquiries. Candidates should have a high school diploma and preferably one year of experience in inside sales or customer service. Join our team for a culture that fosters professional growth and offers competitive benefits, including paid time off and a robust 401k plan.

Qualifications

• One year of inside sales, data management, or customer service experience is preferred.

Responsibilities

• Manage Direct Mail Responses efficiently.
• Answer procedural questions from branch staff.
• Respond to Contact Us requests on the website.
• Perform other duties as requested by management.

Skills

Data management

Customer service

Inside sales

Education

High school diploma or GED

Tools

MITA

Connect Suite

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit Hoosier.aaa.com.
Here’s What is in it for YOU:

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Basic Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Position Summary

As a Member Experience Coordinator, you will play a crucial role in ensuring the overall data integrity, collection, and maintenance of membership records. Responsible for various tasks, including processing incoming mail, providing internal support, managing Phone Co processing, handling phone queue responsibilities, addressing web-related inquiries, and overseeing membership transfers in and out of Hoosier Territory through MITA.

Duties and Responsibilities

1. Processing Incoming Mail:
   • Manage Direct Mail Responses efficiently.
   • Manage Address Changes, Undeliverable, and Returned Mail.
2. Internal Support:
   • Answer procedural questions from branch staff.
   • Provide technical support for Connect Suite.
   • Respond to inquiries via [e-mail].
   • Inbound Queue: Process new member joins.
   • Manage billing inquiries and change requests with accuracy and professionalism.
   • Process Cancellation Requests, ensuring a thorough understanding of member concerns and focusing on retention.
3. Web:
   • Respond to Contact Us requests and engage in Chat via AAA.com.
   • Address Changes, Duplicate Card Requests, and Account Login assistance.
   • Manage membership transfers in and out of Hoosier Territory.
4. Perform other duties as requested by management.

Education and/or Experience Requirements

High school diploma or general education degree (GED); plus, one year of inside sales, data management, or customer service experience is preferred.

Connect with AAA Hoosier