Travel Advisor

AAA Hoosier Motor Club; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401k with company match

Company-provided LTD & Life Insurance

Free AAA Plus Membership

401k with company match

Company provided HSA dollars

Job summary

A leading membership organization seeks a Travel Advisor in Indianapolis to increase revenue through the sale of AAA products and services. Responsibilities include providing travel planning, assisting with travel documentation, promoting AAA memberships, and maintaining sales goals. Candidates should possess a high school diploma and ideally have experience in the travel or retail industry. The role offers a supportive company culture with training opportunities and benefits such as a401k and paid time off.

Qualifications

• Required: High School diploma or GED.
• Preferred: Experience in the travel industry, retail sales, or tourism-hospitality.
• Knowledge of AAA membership benefits and services is a plus.

Responsibilities

• Provide expert travel planning services to members.
• Promote and sell AAA products and services.
• Assist members with travel documentation.
• Maintain accurate inventory and POS processes.
• Support membership renewals and referrals to AAA services.

Skills

Expert travel planning services

Customer service skills

Sales skills

Knowledge of AAA membership benefits

POS transactions

Education

High School diploma or GED

Tools

POS system

Job description

ABOUT AAA HOOSIER

Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com.

Here’s What is in it for YOU

• A company culture that provides training and learning opportunities.
• A brand that you can be proud to be part of.
• A culture that will challenge you to be your best.
• Paid Time Off.
• Paid Holidays.
• Company provided LTD & Life Insurance.
• Service Anniversary Recognition.
• Free AAA Plus Membership.
• Generous 401k w/ company match.
• Company provided HSA dollars.

Position Summary

Increasing revenue at the AAA Hoosier Motor Club Service Center through the proactive sale and promotion of AAA products and services to members and clients. This role requires a deep knowledge of travel planning, AAA membership benefits, and a variety of AAA offerings, while consistently meeting AAA's high National Quality Standards. The Advisor is expected to drive sales through both in-person and outbound communications, maintain accurate inventory and POS processes, and continuously enhance their skills to support both members and colleagues.

Duties and Responsibilities

• Provide expert travel planning services, including TripTik routes, marked maps, TourBook Guides, land tours, hotel packages, and lodging/car reservations.
• Assist members with passport photos, International Driving Permits, and other travel documentation.
• Promote and book air, land tours, hotel packages, lodging, and car rentals, with advanced knowledge of Preferred Vendors for land/air packages.
• Counsel members on travel options, including introductory cruise destinations to Mexico and the Caribbean.
• Actively promote and sell AAA Travel Store products, Tickets, Travel Money products, and AAA Credit Cards.
• Promote, sell, and process AAA memberships, Auto Renewals, and effectively explain membership benefits at all levels.
• Make outbound calls to members to increase awareness of AAA products and services, aiming to improve membership renewals and customer retention.
• Cross-sell and refer members to AAA Insurance and other AAA services, ensuring members are fully informed about all offers.
• Assist members in navigating AAA.com, AAA Mobile Apps, AAA Social Media sites, and the AAA Discounts & Rewards Program.
• Accurately perform at POS, ensuring the proper handling of transactions.
• Assist with monthly inventory management of Maps, Travel Store products, Travel Money products, and Attraction Tickets, including ordering and maintenance.
• Ensure compliance with internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance standards.
• Continue professional development through training opportunities to enhance travel and sales expertise.
• Meet or exceed sales goals/quotas set by management to contribute to overall revenue growth.
• Perform other tasks as assigned by management, including commuting to other Service Centers or off-site locations when necessary.

Education and/or Experience Requirements

Education: High School diploma or general education degree (GED), required.

Experience: Travel Industry experience, Retail Sales-Cashiering and/or Tourism-Hospitality experience preferred.