Member Experience Concierge & Teller

PSCU; Fort Wayne (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Group life insurance

401(k) with employer match

Paid time off + paid holidays

Staff celebrations, rewards, and perks

Job summary

Public Service Credit Union – Fort Wayne, Indiana, is seeking a Concierge/Teller to deliver friendly member service, handle cash transactions, and promote PSCU products. You will balance a cash drawer, assist with ITM usage, and help grow member relationships in a supportive team environment.

The role emphasizes accurate, timely transactions, cross-selling, and maintaining a professional, confidential approach to member data. Fort Wayne-based position with competitive pay and benefits.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer or member service experience, required.
• Comfort using technology and digital tools, required.
• Experience with cash handling or basic financial transactions, required.

Responsibilities

• Greet and welcome members in a courteous, professional, and timely manner.
• Build strong relationships with members and guide them into a full PSCU relationship.
• Provide comprehensive, prompt, accurate, and efficient member transactions.
• Receive deposits, verify amounts, and enter deposits into records.
• Process withdrawals and cashing, verify amounts, and enter transactions.
• Balance cash drawer and resolve discrepancies; assist teammates as needed.
• Maintain stocked workspace and lobby with forms and supplies.
• Assist members with ITM machine usage.

Skills

Customer service

Cash handling

Sales skills

Time management

IT literacy

Education

High School Diploma or equivalent

Tools

ITM machine

Job description

Public Service Credit Union – Fort Wayne, Indiana, is seeking a Concierge/Teller to deliver friendly member service, handle cash transactions, and promote PSCU products. You will balance a cash drawer, assist with ITM usage, and help grow member relationships in a supportive team environment.

The role emphasizes accurate, timely transactions, cross-selling, and maintaining a professional, confidential approach to member data. Fort Wayne-based position with competitive pay and benefits.