Member Experience Concierge

State Employees Credit Union of New Mexico; Santa Fe (NM); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Benefits package

Job summary

State Employees Credit Union of New Mexico is seeking a Member Service Concierge to greet and direct members, answer calls, and route inquiries to the appropriate staff. This on-site role supports multiple departments, assists with basic account information, and helps with daily operational tasks across the lobby and drive-thru areas.

The position emphasizes excellent communication, patience, and a proactive, member-focused approach. On-site work with no remote option currently available.

Qualifications

• Excellent verbal and written communication skills required.
• Must be able to type and operate standard office equipment.
• Patient, tactful, enthusiastic attitude toward members and public.

Responsibilities

• Greet members and answer telephone; refer to appropriate staff.
• Perform other functions for various departments as required.
• Maintain lobby pamphlets/information racks and drive-thru forms.
• Receive, separate and distribute mail.
• Sort manifest bags from branches.
• Assist members with basic new account information.
• Assist Call Center with daily calls (Overload).
• Assist Member Service with stop payments and wires; Bill Pay inquiries.
• Assist with debit card issues, problem solving, and disputes.
• Assist members with Mobile Banking questions and troubleshooting.
• Set up members for online banking; reset passwords and security questions; print e-statements.
• Print checks and order checks/debit cards for members.
• Order supplies for reception area.
• Serve as back-up to teller line.
• Perform other duties as assigned.

Skills

Verbal and written communication

Typing / office machines

Patience and positive attitude

Education

High school diploma or GED

Job description

State Employees Credit Union of New Mexico is seeking a Member Service Concierge to greet and direct members, answer calls, and route inquiries to the appropriate staff. This on-site role supports multiple departments, assists with basic account information, and helps with daily operational tasks across the lobby and drive-thru areas.

The position emphasizes excellent communication, patience, and a proactive, member-focused approach. On-site work with no remote option currently available.