Member Experience Associate - Boston

Industrious; Boston (MA); On-site; USD 71,635,000 - 73,013,000; Full time

Benefits offered by this job

Fixed hours to give you stability

Commuter Stipend of $150 / quarter

Travel stipend $150/ annually (after

End of Year Bonus of $1500

Sick pay as required by law

Benefits bundle through Sequoia

Job summary

Industrious is seeking a Member Experience Associate in Boston, MA for an on-site hospitality role. You will greet members, stock amenities, and manage inventory while assisting with IT issues to ensure a seamless first day. You will also help design events, create signage, and onboard new members, building relationships based on trust and shared values. The role includes commuter benefits and a comprehensive benefits package.

Qualifications

• Customer-facing service experience desired.
• Ability to work efficiently in a team environment.
• Strong problem-solving and proactive thinking skills.
• Ability to manage and stock location supplies.

Responsibilities

• Greet members and set up the office for the day.
• Proactively order and stock location supplies and manage inventory.
• Plan and design events and signage to enhance the member experience.
• Add new members into systems to ensure a smooth first day.
• Provide basic IT/wifi assistance as needed to members.
• Support local marketing events to showcase Industrious solutions.

Skills

Customer service

Team collaboration

Problem solving

Inventory management

Tools

Printer

Dishwasher

Kitchen appliances

WiFi setup

Job description

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Boston, MA. To help, our compensation package includes some great commuter benefits!

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:

• You are the first face people see while you're preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.

• You're proactive and take ownership over managing inventory and ordering your location's supplies.

• You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.

• You add new members into multiple systems so their first day in their office is seamless and memorable.

• You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.

• You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.

• You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

We are Industrious.

We're building a team of considerate collaborators who create great days. Come join us.

You’re a great fit for this role if:

• No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer

• You're energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together

• You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem

• You're resilient. You know the value of having a routine, but you're ready for the bumps too

• You're willing to get your hands dirty and realize the behind the scenes work is not always glamorous

• You always look to improve and make things more efficient because staying busy is your happy speed

Requirements:

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.

• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.

• Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.

• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.

• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

The hourly compensation for this position starts at $25.25. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for a number of generous perks including:

• Fixed hours to give you stability

• Commuter Stipend of $150 / quarter

• Travel stipend $150/ annually (after 90 days)

• End of Year Bonus of $1500

• Sick pay as required by law

• Benefits bundle through Sequoia

Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

We kindly request that you do not call Industrious locations for employment inquiries.

Equal Employment Opportunity:

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.