Member Experience Associate

ComForCare; San Antonio (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

KidStrong Alamo Ranch is seeking a friendly Member Experience Associate to be the first face families meet and to support enrollment through trials and memberships. This role blends front desk duties with member management in a fast-paced, kid-focused environment.

You'll answer phones, help families with class information, attendance updates, and coordinate scheduling while maintaining a clean, welcoming center. Some weekend availability is preferred.

Qualifications

• Front desk experience or customer-facing roles is preferred.
• Ability to communicate clearly with families and staff.
• Comfortable multitasking in a fast-paced environment.

Responsibilities

• Greet families and children with a warm, energetic demeanor.
• Answer phones, schedule classes, memberships, trials, camps, and birthdays.
• Assist current members with accounts, attendance, and inquiries.
• Guide prospective families through trial experiences and enrollment.
• Support front desk operations and keep the center organized and welcoming.
• Assist with events, camps, and center initiatives as needed.

Skills

Communication skills

People skills

Organizational skills

Multitasking

Customer service

Tools

KS Coaches App

Slack

Job description

About KidStrong Alamo Ranch

KidStrong helps parents build stronger, smarter, more confident kids. Our program is designed for children from crawling through age 11 and focuses on brain, physical, and character development through science-based, high-energy classes.

We are looking for a Member Experience Associate who is friendly, organized, confident speaking with families, and excited to help create a great member experience. This position has the potential to grow depending on strong performance!

Position Overview

This role is a blend of front desk and member management support. You'll be one of the first faces and voices families interact with, so professionalism, and follow-through are a big part of the job.

The right candidate is comfortable answering phones, helping current members, talking with prospective families, and supporting the trial process through enrollment.

For the right fit, this role may also grow into sales and coaching opportunities

What You'll Do

• Greet families and children with a warm, energetic, and professional attitude
• Answer incoming phone calls and respond to questions about classes, memberships, trials, camps, birthdays, and scheduling
• Support current members with account questions, attendance updates, makeups, and general needs
• Help guide prospective families through the trial experience
• Follow up with leads and assist in converting trials into memberships
• Support daily front desk operations and help keep the center clean, organized, and welcoming
• Assist with events, camps, and special center initiatives, as needed
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in-center
• Attend additional mandatory staff meetings as required by the staff leadership
• Directly report to Owners and work closely with the General Manager and Head Coach
• Other duties as assigned

What We're Looking For

• Motivated individual looking to grow within a company
• Friendly, outgoing, and professional with strong communication and people skills
• Comfortable talking to parents in-person and over the phone
• Organized and dependable with strong follow-through
• Able to multitask in a fast-paced environment
• Customer service, sales, retail, hospitality, or front desk experience preferred
• Experience working with kids is a plus, but not required for the front desk role

Schedule

• Priority will be given to candidates with availability on Saturdays and Sundays, but we may be flexible for the right fit
• Some weekday evenings availability
• Schedule will depend on center needs and trial volume
• Part Time: ~12 hours a week