Future Opening: Member Experience Associate

Retro Fitness; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Retro Fitness in Philadelphia is seeking a Member Experience Associate to create a welcoming atmosphere for members. The associate will greet and check in members, resolve customer issues, and assist in handling membership sales.

Applicants should possess a positive personality and strong communication skills, with a passion for helping others. Prior experience in customer-facing roles is preferred. This role promotes an energetic club culture while ensuring a safe health club environment for everyone.

Qualifications

• Effective ability to communicate with customers, coworkers, and managers.
• Prior experience in a retail or hospitality setting is helpful.
• CPR/AED training preferred.

Responsibilities

• Greeting and checking in members as they arrive.
• Resolving customer issues effectively.
• Handling membership sales and retention.
• Selling in-store merchandise such as Retro Smoothies.
• Ensuring a safe and clean health club environment.

Skills

Positive, upbeat personality

Effective communication

Multitasking

Detail-oriented

Passion for helping others

Customer service experience

Job description

Future Opening: Member Experience Associate

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club, the first person a member sees when they first walk in. You will create a welcoming feeling and be the first person they talk with.

You have to have limitless energy, be great at multitasking, and possess a positive, upbeat personality with strong communication skills. Creating the member experience requires wearing many hats—guiding prospects on the phone, preparing Retro Smoothies, and assisting members with an exceptional experience. Ideal candidates possess the following:

• A deep down passion for helping others.
• A positive, upbeat personality.
• Effective ability to communicate with customers, coworkers, and managers.
• The ability to multitask.
• Member‑experience oriented.
• Punctual, responsible, and detail‑oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but are not limited to:

• Greeting and checking in members as they arrive.
• Resolving customer issues effectively.
• Handling membership sales and retention.
• Following up with prospects.
• Selling in‑store merchandise such as Retro Smoothies, cooler drinks, and pro shop items.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility as scheduled.
• Following company policies and procedures.

All Member Experience Associates must wear a company staff shirt with either khaki pants or black athletic pants. Sneakers must be worn. Boots, heels, or sandals are not permitted. Associates must be well‑groomed and neat.

Opening employees are required to arrive 15 minutes before the club's opening time to complete the Opening Checklist. Closing employees must finish at the established closing time.