Member Experience Associate

YMCA of the East Bay; Berkeley (CA); Híbrido; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

YMCA of the East Bay in Berkeley is seeking staff for our dynamic fitness branch membership team. Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, new equipment, and more.

The membership team supports and responds to member needs, promotes memberships and programs, and provides excellent service to everyone who walks through our doors.

Formación

• 1 year of experience in serving customers, sales or related field.
• Excellent relationship building and problem-solving skills.
• Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Certifications required within 30 days of hire: CPR/AED and First Aid.

Responsabilidades

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and completes appropriate documentation, paperwork and data entry for sales; handles all monetary transactions according to protocol.
• Builds exceptional relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies YMCA policies and protocols dealing with member services or any emergencies.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

Conocimientos

Customer service

Sales

Interpersonal skills

Team player

Herramientas

Microsoft Outlook

Descripción del empleo

YMCA of the East Bay in Berkeley is seeking staff for our dynamic fitness branch membership team. Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, new equipment, and more.

The membership team supports and responds to member needs, promotes memberships and programs, and provides excellent service to everyone who walks through our doors.