Member Experience Advocate

Middle Tennessee Electric Membership Corporation; Murfreesboro (TN); On-site; USD 34,000 - 44,000; Full time

Job summary

Middle Tennessee Electric Membership Corporation is seeking a Member Support Specialist through Randstad USA to deliver world-class service. The role includes enrollment in key programs, resolving billing questions, processing electronic payments, and promoting electric and fiber services.

The candidate will undergo a 12- to 14-week training program and transition to the Contact Center with varying schedules. Strong communication and empathy are essential.

Qualifications

• High school diploma or equivalent.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication and presentation skills.
• Willingness to participate in on-the-job training.
• Empathy when assisting frustrated members.

Responsibilities

• Enroll members in key programs and promote services.
• Resolve billing and service inquiries in a timely manner.
• Process electronic payments and support member needs.
• Build lasting relationships through proactive, solution-driven support.

Skills

Strong communication

Active listening

Time management

Empathy

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

Middle Tennessee Electric Membership Corporation is seeking a Member Support Specialist through Randstad USA to deliver world-class service. The role includes enrollment in key programs, resolving billing questions, processing electronic payments, and promoting electric and fiber services.

The candidate will undergo a 12- to 14-week training program and transition to the Contact Center with varying schedules. Strong communication and empathy are essential.