Member Experience Advocate

Montana Credit Union; Great Falls (MT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

High-Deductible Health Plan, which inc

Heath Savings Account with employer m

Lifestyle Spending Account with EMPLOY

Voluntary Insurance (Life, AD&D, Criti

Group Life Insurance

Paid Time Off

Employee Assistance Program

401 (k) with employer match

Job summary

Montana Credit Union is seeking a Member Relations Guide in Great Falls, MT. The role emphasizes friendly, responsive member service and support across branch operations, with exposure to lending, digital banking, and account servicing.

You will be a visible front-line contact, helping members realize financial goals while upholding policies and safeguarding member information. Experience in financial services is valued; a notary commission may be required per policy.

Qualifications

• High school diploma or equivalent.
• One year of customer or member service experience.
• Must be a commissioned Montana Notary Public or able to obtain and maintain a Montana Notary Public commission within a timeframe established by Montana Credit Union.

Responsibilities

• Welcomes members and identifies needs.
• Resolves routine service requests within authority.
• Directs members to appropriate employee or department.
• Supports account servicing, cards, digital banking, lending and collateral activities.
• Performs branch operations and administrative functions.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma

Notary Public commission

Job description

Montana Credit Union is seeking a Member Relations Guide in Great Falls, MT. The role emphasizes friendly, responsive member service and support across branch operations, with exposure to lending, digital banking, and account servicing.

You will be a visible front-line contact, helping members realize financial goals while upholding policies and safeguarding member information. Experience in financial services is valued; a notary commission may be required per policy.