Member Experience Advisor | Banking & Lending

Westmark; Twin Falls, Northern (ID, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off (3–5 weeks)

Excellent health insurance

401k with company match

Tuition Reimbursement

Employee Assistance Program

Job summary

Westmark Credit Union in Twin Falls, Idaho seeks a dedicated Member Advisor to deliver comprehensive financial services to members. You will greet, educate, and assist members with transactions, accounts, and basic lending needs, while upholding security and accuracy.

The role offers a base salary, incentives, and opportunities for advancement within the Member Advisor career path. The position supports a Monday–Friday schedule (approx.

Qualifications

• Proven customer service and sales experience.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Deliver proactive member service and build relationships.
• Process transactions accurately and handle teller duties.
• Identify member needs and cross-sell products and services.
• Open and maintain accounts (checking, savings, IRAs).
• Guide members through consumer lending processes and explain terms.
• Resolve issues calmly and efficiently with customers.
• Ensure compliance with policies and security procedures.

Skills

Customer Service

Sales Acumen

Communication

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Westmark Credit Union in Twin Falls, Idaho seeks a dedicated Member Advisor to deliver comprehensive financial services to members. You will greet, educate, and assist members with transactions, accounts, and basic lending needs, while upholding security and accuracy.

The role offers a base salary, incentives, and opportunities for advancement within the Member Advisor career path. The position supports a Monday–Friday schedule (approx.