Member Experience Advisor

HR Ghost Board; Douglasville (GA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Preferred banking rates

Vacation benefits

Competitive benefit package

Pension matching

Job summary

Conexus Credit Union in Regina is seeking a reliable Member Service Representative for our Member Contact Centre. You will be the first point of contact for members, handling a range of financial inquiries by phone and building trusted relationships to provide timely guidance.

The role requires 2 years of customer service experience, preferably call centre exposure, and knowledge of financial products. We operate 7 days a week with holidays, with benefits including competitive packages, pension

Qualifications

• 2 years’ experience in a customer service role.
• Experience in a call centre environment is an asset.
• Experience in the financial industry is considered an asset.

Responsibilities

• Taking incoming calls from members and building relationships as a trusted financial partner.
• Assisting members with everyday account activities and providing financial services advice.
• Educating members on the value of products and services with up-to-date information.
• Growing skills to maintain confident performance across the centre.

Skills

Customer service

Job description

Conexus Credit Union in Regina is seeking a reliable Member Service Representative for our Member Contact Centre. You will be the first point of contact for members, handling a range of financial inquiries by phone and building trusted relationships to provide timely guidance.

The role requires 2 years of customer service experience, preferably call centre exposure, and knowledge of financial products. We operate 7 days a week with holidays, with benefits including competitive packages, pension